This document outlines solutions when Word prompts “Grant file access”. This seems to be a common error in an Enterprise environment where documents seem to be shared or create by high level organisational members with enhanced security.
- Close all documents, shut Word down fully and check Force Quit, then reopen Word and open the file.
- Right-click the file > Get Info > Sharing and Permissions. Make sure that your user has read & write permissions on the file.
- Close Word and then open Finder.
Press Command + Shift + G, input “~/Library/Containers”, remove cache folder com.Microsoft. Word folder to desktop. (Please note: if you are using Big Sur, the cache folder named Microsoft Word.)
Open Word, and check if it works correctly.
- Go to File > Prepare > Restrict Permission > Restricted Access. The Permission window will open.
Make sure the Restrict Permission to this document box is selected. Enter the email addresses of individuals who can Read or Change the document. Click ok.
David Williams Technical 